Are rated on:
Reliability: Consistency in meeting commitments (on-time delivery, accurate invoicing).
Responsiveness: Speed and clarity of communication.
Product/Service Quality: Meeting or exceeding specifications.
Compliance & Certification: Adherence to industry standards, valid certifications.
Customer Support: Helpfulness and issue resolution.
Are rated on:
Build Quality: Durability, materials, workmanship.
Accuracy of Description: How well specs match the delivered item.
Value for Money: Price versus performance/features.
Availability: Stock levels and lead times.
Innovation: Uniqueness or technical advancement.
Are rated on:
Professionalism: Courtesy, ethics, transparency.
Market Coverage: Geographic reach and network strength.
Expertise: Knowledge of product lines and end-markets.
Lead Conversion: Ability to turn inquiries into orders.
After-Sales Support: Follow-up, handling returns or service.